Frequently asked questions
Helpful answers before you call
Learn how our subscriptions, service, Ice Care, and Kansas City service area work.
What is included with an ice machine subscription?
Your monthly subscription includes the ice machine and bin, professional installation, scheduled cleaning and sanitizing, preventive maintenance, parts, labor, repairs, and emergency ice support during qualifying equipment outages.
How long is the subscription commitment?
The initial term is six months. After that, the subscription continues month to month with 30 days’ cancellation notice. Automatic payment by ACH or card is required.
Which ice machine brands do you service?
We specialize in Scotsman, Manitowoc, and Hoshizaki commercial ice machines. Focusing on these three brands helps us provide more accurate diagnostics and repair recommendations.
What area does Precision Ice Systems serve?
Our primary service area extends approximately 30 miles through the Kansas City metro. Use our service-area checker to see whether your location is within the primary area.
Can you clean and maintain a machine that I already own?
Yes. Our Ice Care plans provide professional cleaning, sanitizing, water-filter replacement, and scheduled maintenance for customer-owned equipment. View Ice Care plans and pricing.